HARRISON, Ark. -- A new 911 system aims to cut response times and "help" emergency responders know what they face. It's called Smart 911, and Arkansas is the first state to use it statewide, although some cities have implemented it.
Lila Williams has been dispatching since she was a teenager. Her latest stop is here in Boone County.
"I dispatch for domestics, thefts, break-ins, things like that," Williams said.
She knows first hand the more information, the better, when seconds count.
"We just want to send them where they need to go," she said.
She knows little information now about people who call into 911. Soon, however, she'll know much more -- anything from the layout of a house down to the pets' names.
"You have to depend on the caller to give you an address, how to get to them and the info you need," she said. "Smart 911 would help us to be able to do our jobs better."